Refund Policy
At AliShaif, we want you to shop for Pakistani suits, Indian ethnic wear, designer dresses, wedding wear and party wear with confidence.
Every order is carefully checked and packed before dispatch. If you receive a damaged or incorrect product, or if you need to request an eligible return or exchange, our team is here to assist you.
Please read the following policy carefully before placing your order.
Return & Exchange Policy
AliShaif follows a Return and Exchange Policy based on the payment method used for your order.
For Prepaid Orders
Eligible prepaid returns may be refunded to the original payment method used at checkout.
The refund will be processed after:
- We receive the returned product.
- The product is inspected.
- The product is confirmed to meet all return conditions.
Applicable two-way courier/return shipping charges may be deducted from the refund amount.
For Cash on Delivery (COD) Orders
For eligible COD returns, cash refunds are not provided.
Customers can choose either:
- Exchange, subject to product availability, or
- AliShaif Store Credit/Wallet balance
Applicable two-way courier charges will be deducted where applicable.
Important: Record Your Unboxing Video
We strongly recommend recording a continuous, clear video while opening your parcel.
This is especially important if you receive:
- A damaged product
- A wrong product
- A missing product
- A product with a significant manufacturing or delivery issue
If you receive a damaged or incorrect item, you must contact us within 3 days of delivery and provide the unboxing video along with clear photographs/videos of the issue.
Without an unboxing video, we may not be able to approve a replacement or exchange for damaged, missing or incorrect products.
Return & Exchange Conditions
For an eligible return or exchange, you must contact us within 3 days of receiving your order at:
Please include:
- Order number
- Customer name
- Reason for the return/exchange
- Clear photographs/videos
- Unboxing video, where applicable
Once your return request is approved, the product must be returned within 7 days of receiving the order.
The product must be:
- Unworn
- Unwashed
- Unused
- Free from stains, makeup, perfume or other marks
- Returned with all original tags and labels attached
- Returned in its original packaging where applicable
- Accompanied by the packing slip/invoice where applicable
Products that do not meet these conditions may not qualify for a return, exchange or refund.
Change-of-Mind Returns
We understand that sometimes you may change your mind after receiving an outfit.
Eligible online purchases may be returned for an exchange, or for an applicable refund/store credit depending on the payment method, provided all return conditions are satisfied.
Please note:
- White-coloured products are not eligible for change-of-mind returns.
- Sale/clearance products are not eligible for change-of-mind returns.
- Non-returnable products cannot be exchanged or returned.
Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact us within 3 days of delivery.
Send us:
Order Number + Unboxing Video + Clear Photos/Videos
After reviewing the information, our team will verify the issue and, where the claim is approved, arrange the appropriate replacement or exchange.
Return Shipping Charges
The customer is responsible for the cost of returning an eligible product to AliShaif.
If you request AliShaif to arrange the return courier, applicable return courier charges will be deducted from the eligible refund or store credit amount.
Return courier charges may generally range from ₹150 to ₹800, depending on the weight and number of products being returned.
Prepaid Order Refunds
For eligible prepaid orders, the approved refund will be issued to the original payment method used during checkout.
Applicable two-way courier/return shipping charges will be deducted where applicable.
Refund processing will begin after the returned product reaches us and successfully passes our quality inspection.
The time taken for the amount to appear in your account may also depend on your bank or payment provider.
COD Order Exchange & Store Credit
For eligible Cash on Delivery (COD) orders, cash refunds are not provided.
You can choose:
Exchange
or
AliShaif Store Credit/Wallet
Applicable courier charges will be deducted where applicable.
Store credit can be used toward a future purchase from AliShaif.
AliShaif Store Credit
Where store credit is issued, it will be added to your AliShaif Wallet or provided as applicable store credit/discount coupon.
Store Credit and Discount Coupons are valid for 90 days (3 months) from the date of issue.
Please use your store credit within the validity period, as expired store credit may not be reactivated.
Non-Returnable Products
For hygiene and product-specific reasons, the following products are non-returnable and non-exchangeable:
- Scrunchies
- Hijabs / Scarves
In addition:
- White-coloured products are not eligible for change-of-mind returns.
- Sale/clearance products are not eligible for change-of-mind returns.
Order Cancellation Policy
We understand that plans can change. However, once an order has entered processing or has been dispatched, cancellation may not always be possible.
AliShaif reserves the right to refuse or cancel an order in certain situations, including:
- Product availability limitations
- Incorrect product information
- Pricing or technical errors
- Payment-related issues
- Suspected fraudulent activity
- Incorrect customer information
- Quantity limitations
- Additional verification requirements
We may contact you if additional information or verification is required before accepting your order.
If AliShaif cancels a prepaid order after your payment has been successfully charged, the applicable amount will be refunded/reversed through the appropriate payment method, subject to the payment provider's processing timelines.
Products Once Dispatched
Once an order has been dispatched, it generally cannot be cancelled.
If you experience a genuine issue with your order after dispatch, please contact:
Any return or exchange after dispatch requires approval from the AliShaif support team and must comply with this Return & Exchange Policy.
COD Order Refusal
We understand that unexpected circumstances can occur. However, refusing a COD parcel without a genuine reason can result in significant shipping and logistics costs.
If a customer repeatedly refuses or rejects a COD shipment without a valid reason, AliShaif may restrict or remove COD availability for future orders.
The customer may also be required to cover previously incurred shipping losses, with a minimum charge of ₹300, depending on the circumstances.
We request customers to place COD orders only when they are confident they can accept the shipment.
How to Request a Return or Exchange
Step 1 — Contact Us
Email support@alishaif.com within 3 days of delivery.
Step 2 — Provide Your Order Details
Mention your order number and explain the reason for your return or exchange request.
Step 3 — Send Photos & Videos
For damaged or incorrect products, provide clear photographs and the complete parcel unboxing video.
Step 4 — Wait for Approval
Our support team will review your request and confirm whether it qualifies under our policy.
Step 5 — Return the Product
Once approved, send the product back within the specified timeframe and ensure that it meets all return conditions.
Step 6 — Refund, Exchange or Store Credit
Once we receive and inspect the returned product:
- Prepaid eligible return: Refund to the original payment method.
- COD eligible return: Exchange or AliShaif Store Credit/Wallet.
- Damaged/wrong approved product: Appropriate replacement or exchange, subject to verification.
Frequently Asked Questions
Does AliShaif offer refunds?
For eligible prepaid orders, refunds are issued to the original payment method after the returned product is received and approved, subject to applicable deductions.
For COD orders, cash refunds are not provided. Eligible COD returns can receive an exchange or AliShaif Store Credit.
Can I exchange a Pakistani suit if I don't like it?
Eligible products may be exchanged if they meet our return conditions. Contact us within 3 days of delivery and ensure the product is unworn, unused, unwashed and has all original tags attached.
What if I receive the wrong Pakistani suit?
Contact us within 3 days of delivery with your order number, clear photographs and the parcel unboxing video. Once the issue is verified and approved, our team will assist with the appropriate replacement or exchange.
What if my order arrives damaged?
Contact us within 3 days and provide the unboxing video along with clear photographs/videos of the damage. This helps us verify the condition of the product and process your claim.
Are hijabs and scrunchies returnable?
No. Hijabs/scarves and scrunchies are non-returnable and non-exchangeable.
Are sale products returnable?
No. Sale and clearance products are not eligible for change-of-mind returns.
Are white-coloured products returnable?
White-coloured products are not eligible for change-of-mind returns.
How long do I have to request a return?
You must contact AliShaif within 3 days of receiving your parcel. Once approved, the product must generally be returned within 7 days of receipt.
How will I receive my refund for a prepaid order?
Eligible prepaid refunds are processed to the original payment method used when placing the order, after applicable deductions and successful inspection of the returned product.
How will I receive my refund for a COD order?
COD orders do not receive cash refunds. Eligible COD returns can receive an exchange or AliShaif Store Credit/Wallet balance.
How long is AliShaif Store Credit valid?
AliShaif Store Credit and applicable discount coupons are valid for 90 days (3 months) from the date of issue.
Personal Information We Collect
When you create an account, place an order, subscribe to promotional communications, contact customer support or otherwise interact with our website, we may collect information necessary to provide our services.
This may include:
- Name
- Delivery address
- Phone number
- Email address
- Order and transaction information
- Information provided when contacting customer support
We use this information to process orders, provide customer support, communicate important order updates and improve your shopping experience.
Contact AliShaif
If you have any questions regarding a return, exchange, refund, COD order, prepaid order, damaged product or cancellation, please contact our support team:
Email: support@alishaif.com
Please include your order number whenever contacting us about an existing order so that we can assist you more quickly.
AliShaif
Pakistani & Indian Ethnic Wear Online
Elegant fashion for weddings, parties, celebrations and everyday occasions.